Refund policy

Return, Replacement & Refund Policy

Cosmecell (operated by Zign Beauty Private Limited) currently sells and ships within India only.

What we accept

For hygiene and product-safety reasons, skincare and hair-care products cannot be returned for change of mind once delivered. We will replace the product or refund you in full if your order:

• arrives damaged or leaking,
• is defective, or
• is the wrong item (not what you ordered), or has items missing.

How to raise a request

Email info@cosmecell.com within 7 days of delivery with your order number and clear photos of the product, the outer box and the shipping label. An unboxing video helps us resolve claims faster but is not mandatory.

Once we confirm the issue, we will arrange a free reverse pickup where required and send a replacement, or issue a refund if you prefer or if the item is out of stock.

Refund timelines

• Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method within 5–7 business days of approval.
• Cash on Delivery orders: refunded by bank transfer or UPI to an account you share with us, within 5–7 business days of approval.

For approved damaged, defective or wrong-item claims we refund the full amount paid, including any COD charge.

Cancellations

You can cancel an order before it is dispatched by emailing info@cosmecell.com with your order number. Prepaid cancellations are refunded in full to the original payment method. Orders that have already been dispatched cannot be cancelled.

Contact

Zign Beauty Private Limited (Cosmecell), No. 170, 1st Floor, Gangondanahalli Main Road, BCC Layout, Opp. Chandra Layout Park, Bengaluru, Karnataka 560040, India.
Email: info@cosmecell.com · Phone: +91 8618622012