Refund policy
Return & Refund Policy
US and Canada Returns
You may request a return within 14 calendar days of delivery.
To request a return, email info@cosmecell.com with your order number and the reason for the return. We will provide return instructions after reviewing your request.
Returned products must be:
- Unused and unopened
- In their original packaging
- Sealed and suitable for resale
For hygiene and safety reasons, opened skincare products cannot be returned unless they are defective or arrived damaged.
Customers are responsible for return shipping costs for change-of-mind returns. Cosmecell will cover reasonable return shipping costs for products that arrived damaged, defective, or incorrect.
Once the returned product is received and inspected, approved refunds will be issued to the original payment method within 14 days. Original shipping charges are not refundable unless the return is due to an error or defect on our part.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at info@cosmecell.com with your order number and clear photos of the product and packaging. We will review the issue and arrange an appropriate replacement or refund.
EU Customers
If you are located in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving the last item in your order, subject to applicable law and the exceptions for sealed goods that have been opened for hygiene reasons.
To exercise this right, contact info@cosmecell.com. Approved refunds will be processed using the original payment method within 14 days after the returned goods are received or proof of return is provided.