Widerrufsrecht

Return & Refund Policy

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by submitting a return request through your account or by contacting us at [your contact email]. You can initiate a return directly from your order page.

Once we receive your returned items, we will process your refund within 14 days, using the same payment method you used for the original purchase.

Conditions for Return

• Items must be returned in their original, unopened condition
• Sealed skincare products that have been opened cannot be returned for hygiene reasons, unless they are defective

Exceptions The right of withdrawal does not apply to:

• Goods that are liable to deteriorate or expire rapidly
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery

Outside the EU For customers outside the EU, please contact us at [your contact email] and we will do our best to assist you.